Order Policy

Benda Custom Picks offers selected custom parts and complete look configurations for Benda Napoleon 125/250, Napoleon 450/500 and Dark Flag V4 riders.

1. Before payment

• The customer chooses the Benda model, product or build, quantity, colour and option where applicable.
• The customer reviews the delivery country, delivery details and total amount before secure Stripe checkout.
• No supplier order is placed before confirmed payment.
• Any document issued before payment is a proforma invoice or final order confirmation with payment pending status.

2. Payment and processing

Secure card payments are processed by Stripe. After payment confirmation, Benda Custom Picks may start order processing, supplier preparation, product allocation, packaging preparation or dispatch preparation based on the customer’s selected items and options.

3. Delivery and tracking

• Delivery is included unless stated otherwise on the product page or checkout flow.
• Tracking is shared after dispatch when it becomes available from the supplier, preparation channel or logistics partner.
• Delivery estimates are indicative and may vary because of logistics, customs controls or local import procedures.

4. Import duties, taxes and local compliance

For EU delivery, no import duties are added at checkout unless stated otherwise. Outside the EU, local import duties, taxes, carrier handling fees, inspections or compliance checks may remain the customer’s responsibility in the destination country.

5. After payment

After confirmed payment, a final invoice can be issued with paid status, date of payment and payment reference when available.

6. Support

For order questions, contact [email protected] with your order email, request ID or payment reference.